22 Dec 2008

A not so pleasant return trip

I'm back from Langkawi...!! it was a great, short trip with my family.. wif Mama, Babah, ALong's family, Angah & Rizal... (will upload some photos here later).

Went there wih my bro, Angah... by Air Asia, but I returned to KL alone, since Angah booked the ticket the next day.. (I have no more annual leave, so, I had to come back earlier than the others...!)

So, there I was, yesterday, travelling alone wif Lya... Gosh, how I hate Air Asia....!! No offense.. but to Air Asia, please take this as "kritikan membina".... well, that's y they are are rated as 'low cost'... but it was not only low in costs, but also, pretty 'cheap' in their services...!! I had travelled alone wif Lya, but by Malaysia Airlines, and Japan local airlines and the services were superb... they gave priorities to guests wif children & infant.... but yesterday, the moment I checked in @ Langkawi airport, I started to argue when I requested for ground assistance, and their reply was the assistance only valid for 'OKU' i.e handicapped people... Hello.... am I not considered as 'kurang upaya' at this very moment?? how am I goin to carry my luggages, and at the same time carry Lya, wif my hand luggage? Yes, I have her stroller with me, but with my other 2 luggages, I still have to take the trolley, when I get to LCCT, no?? How am I suppose to push the pram and the trolley together???

The man @ the check in counter couldnt answer, instead he gave "brilliant" suggestion for me to pass my baby to any workers available @ the LCCT while I handle my luggages. God.....!! can they be more ignorant?? Anyhow, I couldnt argue anymore, than I just checked in, and went to the departure hall, when at that time, Lya's already started to get cranky, after the looong queue and waiting during check in... (God.. they are toooooo sloowww...!!)

When Lya's started crying (and screamingg!!) I had to carry her.. (thank god I brought her baby sling).. so, I had to push her pram.. while carrying her @ the same time... while passing thru the security guard at the departure entrance, the guard blindly asked me, "Nape tak letak baby dlm stroller...??" Mak aii... buta kee??? tak nampak ke anak aku tgh nangis2 melalak due to your slow services?? But i just answered " dia taknak.. dia menangis..." and left...

Again, during boarding time, there was the long queue.... they only gave priority to people above 65 yrs old... so, I just stood there, tak sanggup nak beratur lagi.... but luckily, one chinese family were so kind, and gave permission for me & Lya to cut the line... so that I wouldnt be the last person to board the plane...

I had a seat next to an Australian couple who happened to be very friendly, and soooooo helpful.... they helped me handle my backpack (my one and only hand luggage). Lya cried the moment we board the plane, (dia rimas agaknye... org berebut2 mcm naik bas mini kaler pink...!!) Can the guests of Air Asia be more civilised?? At this very moment I wished I were in Japan, where this"berebut-rebut mcm ulat taik" phenomenon does not happen...

An Indian lady next to my aisle seat asked whether I'm travelling alone. (Agaknye dia kesian tgk aku terkapai2 handle Lya yg mengamuk2).... I said yes, and told her how difficult it was to get assistance... She couldnt believe that the assistance is only available for handicapped people.. as she was travelling with her family, she offered me help with my luggage when we arrive @ LCCT. The help I really needed...!!! I know, I shouldnt trust anybody... but anyone who's in my shoe, would be happy if someone offered the help you really needed..! And she seems sooo kind, she was with an old man (maybe his father), her husband, another young lady, and her 2 kids... There's nothing bad she would do, no?

Anyhow... Lya slept in the flight only 15 minutes before touch down.. phewww... i had to read her books & mags, sing to her, played peekaboo.. and do anything that would avoid her from crying.... The plane arrived on time... And luckily the exit from arrival hall, is near to the luggage conveyer. So, I passed Lya to her aunty just outside the gate.. (luckily she arrived on time to pick us up) before I take the luggages, and thanked Hannah (the Indian lady) for the help she offered, before I left..

I just wish that Air Asia would improve their services.. and make it more baby friendly. Hey, Firefly also is a low cost carrier, but from what I see their services are similar to that offered on MAS. Now, looking at their poor services, travelling by Air Asia alone with an infant would the last thing I would do. There. I let it all out already.. Thank god I have a blog.

5 comments:

Neny said...

sure tensen kat dot..aku x penah naik air asia lg tp aku dgr byk jugak citer x best pasal diorg.

nde said...

hehe.. ni 2nd time aku naik... 1st time masa hanimuuun.. jadik sume nye rasa indah2 belaka.. haha... skali ni kene travel sensorg ngan Lya... byknye dugaan.... sabo je lah...

Hanif said...

Aku penah post wife aku with Adam 2.5 bulan dari Miri ke LCCT trus sambung naik MAS ke KT dari KLIA.
Aku rekemen kalau lg skali ko kena naik Air Asia with Lya, amik Express Boarding. Ko naik awal n kat airport yg x brp bz they r more helpful. If u hav an option, naik le MAS.

nde said...

Memang kalau ada option aku naik MAS... express boarding tu akan ku terai nnt kalau kena jugak naik air asia.. anyway, ada extra charges kan kalau nak express boarding?

Anonymous said...

Moreover, you are not watching it from so close all the time and you cannot really make out so clear ways about the close happenings. [url=http://www.mulberryhandbagssale.co.uk]Mulberry ooutlet sale[/url] Pentecostals were some of the first American Christians to ordain women, have racially mixed congregations, and focus their spending on the poor rather than on facilities, salaries, and programs. [url=http://www.goosecoatsale.ca]canada goose chilliwack[/url] Qhsndobrq
[url=http://www.pandorajewelryvip.co.uk]pandora bracelet charms[/url] Kmqewsvtk [url=http://www.officialcanadagooseparkae.com]canada goose jacket sale[/url] wdpmyqzyr